Returns & Exchanges
At JPU Records, we want you to be completely satisfied with your purchase. If your order arrives damaged or incorrect, you can return your items within 30 days of receipt for a full refund or exchange.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue to initiate your return request.
Prepare Your Package
Securely pack the items in their original packaging, ensuring that all CDs, vinyl, or merchandise are in their original, unopened condition.
Ship the Item
Affix the provided return label to your package and drop it off at your nearest authorized postal service location.
Receive Refund or Exchange
Once we receive and inspect your returned items, we will process your refund to the original payment method or ship out your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing